Terms and conditions

Last Updated: 27/11/2025

These terms and conditions for software licensing and related services (“Terms of Use”) are a legal agreement between Greentiq Innovations Private Limited (CIN: U62011KL2025PTC097693), with its registered office at No. 4/461, 2nd Floor, Suite No. 361, Valamkottil Towers, Judgemukku, Kakkanad, Kochi – 682021 (the “Company”, “Greentiq”, “we”, “us” or “our”) and any merchant, organisation, or individual who subscribes to or uses the services offered by the Company (“Client”, “you” or “your”).

By accessing or using the Greentiq platform and any related modules and services (the “Solution” or “Greentiq”), you accept and agree to be bound by these Terms of Use. If you do not agree to these Terms of Use, do not access or use the Solution. Greentiq may modify these Terms of Use from time to time — the latest version will be posted at https://greentiq.com/terms-and-conditions.html and is effective upon posting.

1. DEFINITIONS

Unless the context otherwise requires, capitalised terms below have the meanings set out:

• Applicable Law — all relevant Indian statutes, rules, regulations and governmental orders.
• Applicable Data Protection Law — data protection and privacy laws in India (including IT Act 2000 and DPDPA 2023 once enforced).
• Beta Products — pre-release versions of the Solution made available for testing.
• Business Day — any day from Monday to Friday, excluding all public holidays and Force Majeure days.
• Confidential Information — as defined in Clause 10.
• Client Data — data, content or materials (including Personal Data) provided by or on behalf of Client via the Solution.
• Intellectual Property — patents, copyrights, trademarks, trade secrets and other IP rights.
• Personal Data — information that identifies or can reasonably identify an individual.
• SaaS — software-as-a-service.
• Subscription Commencement Date — the date your subscription starts.
• Scheduled Maintenance — routine maintenance notified at least 2 hours in advance and not exceeding 8 hours/week.
• Third Party Services — third-party software, services and APIs integrated with the Solution (including WhatsApp Business API).

2. SCOPE OF SOLUTION / MODULES

Greentiq provides a cloud-based SaaS platform and modules including (but not limited to):

• WhatsApp Business API connectivity
• Broadcasts & Campaigns (WhatsApp, SMS, Email)
• Chatbot Builder & Custom chatbot development
• Team Inbox / Omni-channel agent chat
• CRM & Lead Management
• Automation workflows & triggers
• Appointments & Bookings management
• Payments & Wallet features
• E-commerce / Orders management
• API integrations & developer interfaces
• Custom module development
• Channel Partner and Affiliate arrangements
• Wallet balance usage & management

3. ACCEPTANCE; TRIAL PERIOD; SUBSCRIPTION

By using the Solution you (i) accept these Terms of Use and (ii) represent you have authority to enter into this agreement. Greentiq may offer a Trial Period (7–14 days) at its discretion. If you do not terminate during the Trial Period, subscriptions and fees will commence per your selected plan.

Subscriptions commence on the Subscription Commencement Date and continue until terminated as set out herein. Subscriptions may automatically renew unless you notify us as specified in your plan.

4. LICENSE GRANT & RESTRICTIONS

Subject to payment of Fees and compliance with these Terms, Greentiq grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Solution for your internal business operations.

You shall not: sublicense, resell, copy, modify, reverse-engineer, decompile, circumvent security, publicly display or otherwise exploit the Solution except as expressly permitted. Use of Third Party Services is governed by their respective terms.

5. CLIENT OBLIGATIONS

You agree to:

• Provide accurate information and documentation for onboarding, verification and payments.
• Maintain and secure registered SIMs, phone numbers and credentials; you are responsible for all actions using your credentials.
• Ensure lawful basis and consents for processing Personal Data under Applicable Data Protection Law.
• Cooperate in integrations, troubleshooting and implementation tasks.
• Make all payments due and adhere to subscription and wallet policies.

6. FEES, BILLING & WALLET

6.1 Fees

Fees (Subscription, Usage, Wallet recharges and other charges) are set out in your plan, order form or pricing page. Subscription Fees are non-refundable unless explicitly stated.

6.2 Usage & Wallet

Usage Fees (messaging, APIs, third-party charges) are prepaid via Wallet recharges. Wallet funds are non-transferable and non-refundable except as required by law. Insufficient Wallet balance may suspend paid features until topped up.

6.3 Inactivity & Lapse

Wallet balances for inactive accounts may lapse after 365 days from when the account is first deemed inactive. Lapsed balances will not be reinstated.

6.4 Payment Terms & Defaults

For any post-paid services, you must pay all invoices on or before the applicable due dates. Late payments may incur interest at the rate of 2% per month (or the maximum rate permitted by Applicable Law). Greentiq reserves the right to suspend access to the services in the event of non-payment until all outstanding amounts are settled.

6.5 Taxes

All fees exclude applicable taxes; you are responsible for taxes unless legally required otherwise.

7. SERVICE LEVELS & MAINTENANCE

7.1 Target Availability — Greentiq will use reasonable efforts to provide 90% uptime annually, excluding Scheduled Maintenance, force majeure, third-party outages and client-caused issues.

7.2 Maintenance & Updates — Greentiq may deploy Updates and Upgrades; continued use after deployment constitutes acceptance. Scheduled Maintenance will be notified where practicable.

8. THIRD-PARTY SERVICES & WHATSAPP API

The Solution integrates Third Party Services (including WhatsApp Business API / Cloud API). Use of such services may be subject to separate provider terms. Message data may be stored/processed by third-party cloud providers (e.g., Meta). Greentiq may not offer local data residency for such infrastructures. You are responsible for obtaining consents and complying with messaging provider policies.

9. DATA PROTECTION & PRIVACY

Each party will comply with Applicable Data Protection Law. You must obtain consents from data subjects where required and maintain records of consents. Greentiq will process Client Data only as necessary to provide the Solution and per your instructions. Client Data may be transferred and stored outside your jurisdiction; by using the Solution you consent to such transfers. Greentiq will use reasonable safeguards to protect data.

10. CONFIDENTIALITY

Confidential Information includes non-public business information, technical data, trade secrets and the terms of this agreement. Each party will protect Confidential Information with at least the same degree of care as its own confidential information, use it only to perform obligations under these Terms, and limit disclosure to personnel and contractors who need access. This obligation survives termination.

11. SECURITY

Greentiq implements reasonable administrative, technical and physical safeguards. However, no system is completely secure. You must promptly notify Greentiq of any suspected breach and safeguard your account credentials per our guidance.

12. INTELLECTUAL PROPERTY

All IP rights in the Solution (source code, UI, documentation, trademarks) remain the exclusive property of Greentiq and/or its licensors. You receive a limited license to use the Solution as permitted under these Terms and shall not contest Greentiq’s ownership. Custom development or deliverables may be subject to separate agreements — absent agreement, Greentiq retains IP in custom code and grants you a limited license to use such customisations during your subscription.

13. CONFIRMATIONS & REPRESENTATIONS

Each party represents it has authority to enter into these Terms and will comply with Applicable Law. The Client further represents it has financial capacity to pay fees and necessary permissions to provide any data processed via the Solution.

14. SUSPENSION & TERMINATION

14.1 Suspension — Greentiq may suspend access immediately (without notice) if: (a) there is a security risk; (b) your use threatens other customers or Greentiq systems; (c) you breach these Terms (including non-payment); or (d) Greentiq reasonably suspects fraudulent activity.

14.2 Termination — You may terminate during the Trial Period. After the Trial Period, termination follows plan-specific procedures and notice periods. On termination or expiry: (i) your right to use the Solution ends; (ii) you remain liable for unpaid fees; (iii) Greentiq may delete or archive Client Data per its retention policy. Data retrieval post-termination may incur fees.

15. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by Applicable Law, the Solution is provided “as is” and “as available.” Greentiq disclaims all express and implied warranties, including merchantability, fitness for a particular purpose and non-infringement. Greentiq does not warrant uninterrupted, error-free operation or guaranteed defect resolution.

16. LIMITATION OF LIABILITY

Neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, loss of business, loss of data, service downtime impact, or business interruption, even if advised of the possibility of such losses. Except as expressly stated in these Terms, neither party shall be liable to pay any compensation, damages, or monetary claims of any kind, and Greentiq shall have no liability for service unavailability, performance issues, or outages.

17. FORCE MAJEURE

Neither party will be liable for delays or failures due to events beyond reasonable control (acts of God, strikes, government acts, terrorism, internet outages, third-party failures). If a force majeure event continues for 15 consecutive days, parties will meet to agree next steps, including potential termination.

18. PUBLICITY

Greentiq may publicize Client’s name and logo as a customer and may use performance metrics for marketing unless the Client provides written notice objecting to such use. Greentiq will respect brand usage guidelines provided by Client.

19. ASSIGNMENT

Greentiq may assign or transfer these Terms to affiliates or third parties without Client consent. Client may not assign rights or obligations without Greentiq’s prior written consent (not to be unreasonably withheld).

20. SEVERABILITY & WAIVER

If any provision is found invalid or unenforceable, the remainder shall remain effective. Failure to enforce any right is not a waiver of that right.

21. GOVERNING LAW, DISPUTE RESOLUTION & JURISDICTION

These Terms are governed by the laws of India. Parties shall attempt amicable resolution through senior representatives. If unresolved within 30 days, disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996. Seat/venue of arbitration: Kochi, India. Proceedings in English. Courts at Kochi retain jurisdiction to grant interim or injunctive relief.

22. MISCELLANEOUS

Entire Agreement: These Terms, order forms, pricing pages, privacy policy and referenced annexures constitute the entire agreement relating to the Solution.

Third-Party Rights: No third party shall have rights under these Terms except as expressly provided.

Notices: Communications to Greentiq should be sent to the contact details below.

23. CONTACT DETAILS

For support, billing, legal notices and other communications:

Greentiq Innovations Private Limited
CIN: U62011KL2025PTC097693
Address: No. 4/461, 2nd Floor, Suite No. 361, Valamkottil Towers, Judgemukku, Kakkanad, Kochi – 682021
Email: support@greentiq.com

24. SURVIVAL

Clauses intended to survive termination (including confidentiality, IP, indemnity, limitation of liability, payment obligations, and dispute resolution) shall continue in force.